Customer Policy

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Frog Education Ltd is committed to achieving excellence in everything we do and welcome feedback from all our customers to help improve our products and services.

Our customer service policy makes clear our commitment to providing excellent services. Key to achieving that vision is a good relationship with our customers.

We aim to be:

  • Courteous, helpful, open and honest in delivering high quality services
  • Provide a friendly service, showing respect and sensitivity
  • Professional and positive in our approach
  • Effective in listening and responding to you when you are dissatisfied
  • Treat everyone fairly and equally, with respect and dignity.

We would like you to:

  • Treat all of our staff with courtesy and respect
  • Give us the information we need to help you
  • Give us your views and suggestions to help us improve our services.