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Welcome to the Frog Knowledge Base
You are viewing the Frog Wiki, created to provide technical information about Frog 3 and FrogLearn in a familiar format.

Frog 3

FrogLearn

Using the Service Desk

Frog Service Desk contact details:

  • T: +44 (0) 1422 395939
  • E: servicedesk@frogeducation.com

You can also check, update and review any calls you currently have open via the self-service portal here.


The team are available 08:00-17:00 Monday to Friday but are closed on bank holidays.

If you are unable to find supporting documentation for the issue you are reporting, please notify a member of the Frog Service Desk so it can be investigated.

When you contact the Service Desk you will be provided with an individual unique ticket ID to track your call. If you wish to add any further information to your initial call, please be ready to quote this ticket ID so that we can link all information relating to your call together in one place.


Remote Session Guide

Using the Kayako Self Service portal

Bugs

RFCs

Customer Policy